Terms of Service / Terms & Conditions template
Legally-structured agreement between your business and its customers or users covering service scope, payment, liability, acceptable use, and governing law.
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Terms of service set out the rules and conditions under which customers may use a product, website, or service. They define the rights and obligations of both parties and help manage expectations and disputes. Clear terms protect the business and provide certainty for users.
Who needs one: Any business offering an online product, website, app, or service to customers or users.
What a strong terms of service / terms & conditions covers
- Description of the service and eligibility to use it
- Account registration and user responsibilities
- Acceptable use and prohibited activities
- Payment, subscription, and cancellation terms where relevant
- Intellectual property, liability, and warranty provisions
- Termination, governing law, and dispute resolution
Regulations and frameworks this aligns to
PolicyKit references the standards relevant to your jurisdiction when it generates your terms of service / terms & conditions.
- UK GDPR
- The retained UK version of the General Data Protection Regulation, governing how organisations process the personal data of people in the UK.
- CCPA
- The California Consumer Privacy Act, granting California residents rights over how businesses collect, share, and use their personal information.
Frequently asked questions
What should a terms of service / terms & conditions include?
A robust terms of service / terms & conditions sets out scope, roles and responsibilities, the specific controls or procedures involved, and how compliance is monitored and reviewed, mapped to frameworks like uk-gdpr, ccpa. PolicyKit structures all of this automatically based on your business.
Is this legal advice?
No. PolicyKit generates AI-assisted professional templates and starting points, not legal advice. Every document should be reviewed with qualified legal and compliance counsel before use.
Can I tailor it to my country?
Yes — PolicyKit tailors each document to your jurisdiction, including UK, EU, United States, Australia, Singapore, Hong Kong and more.
You may also need
Cybersecurity & Information Security
Protect your systems, networks, and data from cyber threats. Aligned with NIST Cybersecurity Framework and Cyber Essentials.
Data Protection & Privacy
Manage personal data lawfully and transparently. Covers GDPR, UK GDPR, and US privacy law (CCPA/CPRA) requirements.
Acceptable Use & Access Control
Define how employees and contractors may use company systems, devices, and data — and who can access what.
Incident Response
Prepare for, detect, contain, and recover from security incidents and personal data breaches. Includes breach notification obligations.
Ready to create your terms of service / terms & conditions?
Start freePolicyKit provides AI-assisted templates and starting points, not legal advice.